Date: Tue, 11 Feb 92 15:14:49 EST 
From: Tkelley@HEL4.BRL.MIL
Subject: Mac interface experiments 

Over the past few weeks I have received numerous requests for
information regarding human factors experiments which were conducted
in order to develop the Macintosh computer. This was in response
to the question I had posted several weeks before. I am sending
all of the e-mail I received related to this issue. 

I did find on my own some fairly good information, but it seems
as though much of the Mac development was first of all based on
the Xerox Star, and secondly not very emperically, but rather 
based on common sense. One good information source containing some
early Star experiments is "Readings in Human-Computer Interaction
A Multidisciplinary Approach" by Ronald M. Baecker and William
A.S. Buxton. This book contains, "Human Factors Testing in the
Design of Xerox's 8010 Star Office Workstation" by William
L. Bewley, Teresa L Roberts, David Schroit and William L. Verplank
also "Designing the Star User Interface" by David Canfield Smith,
Charles Irby, Ralph Kimball, Bill Verplank and Eric Harslem which
was actually reprinted from Byte Magazine,v.7,n.4,April 1982.

Sorry I did not respond directly to all of you asking for this 
information. But since there was quite a few of you, I decided
posting it was the best way.
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Message-Id: <696130303.0301622@AppleLink.Apple.COM>
Subject: Studies
To: TKELLEY@HEL4.BRL.MIL
From: MACDTS@AppleLink.Apple.COM (Macintosh Developer Tech Supt)
Date: 23 Jan 92 01:01 GMT

TO:
OF: Gateway to Internet/BITNET/UUCP, TKELLEY@HEL4.BRL.MIL@INTERNET#
SUBJECT: Studies
 
Dear Troy,
 
If you have access to AppleLink, the best place to start would be the Developer
Talk Bulletin Board, Apple Human Interface folder.  Beyond that, check out the
Macintosh programming newsgroup and the cognitive science newsgroups on USENET.
The reference, "The Art of Human-Computer Interface Design" is available
through APDA, product # T0400LL/A.
 
If you don't have direct access to AppleLink, you might want to contact a local
Mac User Group and they should be able to help you find information posted on
AppleLink.  To find a User Group near you, call 800-538-9696.
 
The address, MACINTERFACE is no longer an active address and should not be
used.  If you are a part of the Developer Program, please send your questions
to the AppleLink address: DEVHOTLINE or MACDTS.  Please understand, that
support through these addresses is limited to registered Developers in our
program.
 
I hope this is of some help to you, and thank you in advance for your
understanding and cooperation of our direct support policy.
 
 
Christopher Callahan
Developer Support
==================================================================
 
Developer Support would appreciate any constructive feedback you'd like
to give us.  A special AppleLink account called DTS.FEEDBACK has been
set up for you to send in your feedback.  Keep in mind that DTS.FEEDBACK
is a place for feedback about our service only; technical questions should
come through MACDTS and AIIDTS as usual.  Thanks for helping us to help
you.
 
###
 
The content of your link dated:1/22/92 follows:
******************************************************************************
------------------------------------------------------------------------------
 
 
From: Tkelley@hel4.brl.mil
To: MacInterface <@BRL.MIL:MacInterface@applelink.apple.com>
 
        I am interested in doing some research on human-computer interface
        issues. I was wondering if you could direct me to any research
        Apple has done relating to it's Macintosh interface. I am aware
        of the Macintosh Human Interface Guidelines, but I am interested in
        the actual studies conducted to establish those guidelines.
        Any references would be helpful.
 
        Troy Kelley
        Human Engineering Lab
 
 
******************************************************************************
 


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Date:    Mon, 27 Jan 92 14:01
From:    "Bernd Feist"                               <UK61%DKAUNI2.bitnet@CUNYVM.CUNY.EDU>
To:      tkelley@HEL4.BRL.MIL
Subject: Copy of answers: Mac Interface Studies

Hi,

the reference part of the Macintosh Human Interface Guide lists
some books and articles that deal with the problem. I think
parts of the research have been done by Xerox in the seventies.

As I'm inteested in the Topic, too, could you please send me
a copy of the answers you receive ??

mfg (Mit freundlichen Gruessen)
Bernd Feist (Karlsruhe, Germany)


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Date: Mon, 27 Jan 1992 15:00:33 -0500 (EST)
From: Steven Teal <st0i+@andrew.cmu.edu>
To: tkelley@hel4.brl.mil
Subject: mac interface guidelines
Cc: 

Troy:

Being a human-computer interaction researchers I must warn you to
be aware that the guidelines put out by Apple are purely "this seems
like a good way to do it" guidelines.  Their material has numerous
references in the back but the majority of work is <not> backed up
by any empiricial research.

If you have a specific problem you might want to ask it on either the
netnews.comp.cog-eng or netnews.comp-human-factors bboards.  If you
need further info you can get me at steal@galaxy.afit.af.mil 
(Wright Patterson AFB) or my account here at Carneige Mellon.

steve




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Date: Mon, 27 Jan 92 12:21:07 CST
From: Kenneth B. Kirksey <kkirksey@eng.auburn.edu>
Full-Name: Kenneth B. Kirksey
Message-Id: <9201271821.AA28874@eng.auburn.edu>
To: Tkelley@HEL4.BRL.MIL
Subject: Mac Interface Studies

I'd be interested to hear the responses you get to this request.

                         thanx,
                             Ken


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From: IRVS%EARLHAM.BITNET@UICVM.UIC.EDU
Subject: Mac Interface studies.
To: tkelley@hel4.brl.mil
Message-id: <67D8163EA000041E@YANG.EARLHAM.EDU>
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X-VMS-To: NETMAIL::"tkelley@hel4.brl.mil"

Troy,
        While I know that this is a bit unorthodox for the net, I was also
interested in the Mac-Human interface and when I read that there might
actually be some research which has already been done, I wanted to search
it out.  I was wondering if you would be willing to send me the information
which you have already obtained on this subject.  If you feel that you cannot
for any reason at all, I will understand but please reply in any case, as I
would not want to bother you more than necessary.  Thank you for your time.

                                                        Sincerely,
                                                        Dave Irv Smith
                                                Bitnet: IRVS@EARLHAM
                                            Internet: IN%"IRVS@YANG.EARLHAM.EDU"